Technical Support
Whether you need help with your BlockMaster CNC or ProBal balancing equipment, our team is ready to assist. Most issues can be diagnosed and resolved the same day.
How to Get Support
Call Us
The fastest way to get help. Our support team is available Monday through Friday, 8 AM to 5 PM Central Time.
940-668-1002Email Support
Send us a detailed description of your issue. Include your machine model and serial number if possible. We respond within one business day.
info@tnsmachines.comRemote Support
For software and control issues, we can connect to your machine remotely using AnyDesk. Call us first to schedule a remote session.
Requires internet connection at the machine
What to Have Ready
Before you contact us, having the following information ready will help us resolve your issue faster:
- Machine model and serial number
- A description of the issue, including when it started
- Any error messages or codes displayed on the screen
- Photos or videos of the problem, if applicable
Submit a Support Request
Describe your issue below and we’ll get back to you within one business day. For urgent issues, call 940-668-1002 directly.
Software Downloads
Download the latest ProBal balancing software and updates for your machine.
Go to DownloadsFrequently Asked Questions
Find quick answers to common questions about our machines and services.
View FAQs